Who we are

Suggested text: Our website address is: https://westreamtou.com/.

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Refunds

Unhappy with Our Service? Let’s Talk Refunds!

When you pay for a service, you expect it to work smoothly. But sometimes things go wrong, and if our service keeps freezing or buffering, or if you’re just not happy with what you got, it’s time to chat about refunds.

Our Promise to You

We want you to feel confident when you choose us. That means we’re here to make sure you’re satisfied. If you’re not, we’re all ears. You deserve a service that delivers what it promises.

When Can You Get a Refund?

Refunds can happen for a couple of key reasons. If our service keeps freezing or buffering, it’s like trying to watch a movie with a broken remote—super frustrating! If you’re constantly running into issues like that, we’ve got your back. You shouldn’t have to put up with a service that feels like it’s stuck in traffic.

Another reason for refunds is overall unhappiness with our service. Have you been counting on us to make your life easier, but instead, you’re feeling let down? If we’re not meeting your expectations, it’s only fair to get your money back.

How to Request a Refund

If you’re facing those annoying buffering issues or just not feeling happy with what we offer, requesting a refund is pretty straightforward. Here’s how:

  1. Reach Out: Contact our customer service team. You can do this through email or chat. We want to hear your story.

  2. Explain Your Situation: Be clear about what went wrong. Did you experience freezing? Were you not satisfied? The more details, the better.

  3. Wait for a Response: Once you send in your request, our team will get back to you as soon as possible. We work hard to resolve issues quickly.

Why We Care About Your Experience

Understanding what went wrong helps us improve. Think of it this way: feedback is like a GPS for a road trip. It shows us where to fix our path and make your journey better. We want to make sure you’re happy and that you keep coming back!

Final Thoughts on Refunds

It’s simple: if you’re unhappy with our service or facing those frustrating freezing moments, we want you to feel comfortable requesting a refund. We’re here to help and committed to making things right. After all, your experience matters to us. Don’t hesitate to reach out—we’ve got your back!

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Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Money

We do not store any of your payment details.Only you the card holder can buy a subscription from us

We don’t not use direct debit or standing orders when your subscription ends we will email you to tell you it is ending soon and to contact us to renew your subscription and only you can make a payment

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Who we are

Suggested text: Our website address is: https://westreamtou.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.
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